The concept of ‘digitalisation’ encompasses a number of intertwined aspects. In the framework of this project, digitalisation refers to the use of new digital technologies and their interplay with work-related transformation processes resulting from the introduction of such technologies. In recent years, public service workers are increasingly using connected organising tools and methods that shape the way their job tasks are organised, implemented, scheduled, controlled and ultimately benefit to the public services’ users. These new technological tools could take the form of applications for portable devices such as computers, tablets or smartphones but could also encompass other forms of digital transformation such as robotisation/automation (for example robots to help lift people) or artificial intelligence in data processing.